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"Need help pairing your camera with your phone?
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Reach us through the following methods:
Customer Service:
info@laviewusa.com
Social Media:
Facebook.com/LaViewUSA
Online Time
8:00AM-5:00PM PST
Click the button below to call our customer service:
(*English Only)
Frequently Asked Questions
Can’t connect the camera to my phone.
If your camera is light bulb camera, please follow steps below.
1.Use your phone to connect your wifi
2.Move camera closer to your router, reset the camera.
Reset: Hold and press the reset button for 6 seconds until you hear 3 ding ding ding sounds. Not 1, not 2, it is 3
3.Open LaView app, click the top right blue + icon to add device
4.Select L2-2.4Ghz icon, if your light bulb camera is the 5G version, select L2-5G/2.4Ghz icon
5.Click the ‘Next’ button 3 times, and input wifi password on your phone and click ‘‘Next’‘.
(the wifi name will be recognized automatically, no need to input it by yourself)
6.Then a QR code will appear on your phone, put your phone in front of the camera, let the camera scans the QR code. If you hear 3 ding ding ding sound, click 'I Heard a prompt'
7.Wait for the camera to be online.
(during the connecting process, indicator light on the camera will flash quickly, and if the camera is online, the light will be solid)
How to share the camera to other phones/persons.
1.Enter the live stream of the camera you would like to share.
2.Tap the top right corner and find 'Share Device'.
3.Add sharing.
4.Then you can share the camera by inputting his/her LaView account (he/she need to sign up an account first)
5.Or you can share the camera by sending a link to others. (Others need to click that link)
Changed WiFi/Update WiFi Information/Password/I Moved House, and the Camera is Offline
When the WiFi name or password your camera used to connect is changed, it is normal for the camera to show offline. Follow these steps to reconnect your camera:
1.Press and hold the reset button on the camera until you hear three beeps.
2.Ensure your new WiFi is 2.4GHz if your camera supports only 2.4GHz, and connect your phone to the new 2.4GHz WiFi.
3.Open the LaView app, tap the '+' icon in the top right corner to add a device. When you see a list of camera types, select your camera icon, and then click 'Next' three times.
4.Enter your new WiFi password and click 'Next'.
5.A new QR code will appear on your phone. Place the phone in front of the camera. When the camera successfully scans the QR code and you hear three beeps, click 'I heard a prompt'.
6.Wait for up to 2 minutes. When the camera connects successfully, the indicator light will be solid, and you can click the 'Done' button.
Forgot My App Account, Where Can I Find It? / What Is My Account?
If you are still signed in to the app, open the LaView app, tap the 'Me' button in the bottom right corner, then tap the settings button in the top right corner, select 'Account and Security', and you will see the button called ‘Email Address’. Tap it and then tap 'View Full Email Address' to find your account email.
If you have logged out of the LaView app, try using your current email address, as most customers use their email to sign up for a LaView app account.
How to Add More Devices to the LaView App?
There is no limit to the number of devices/cameras you can add to the LaView app. Follow these steps to add more devices:
After adding one camera successfully and wanting to add another, go back to the LaView Home page by clicking the 'return' icon in the top left corner until you see the 'Home' button in the bottom left. Alternatively, close and reopen the LaView app to return to the Home page.
Tap the '+' icon in the top right corner to add a device, select your camera icon, and click 'Next' three times.
Enter your WiFi password and click 'Next'.
A QR code will appear on your phone. Place the phone in front of the camera. When the camera successfully scans the QR code and you hear three beeps, click 'I heard a prompt'.
Wait for up to 2 minutes. When the camera connects successfully, the indicator light will be solid, and you can click the 'Done' button.
If you purchase more cameras later, you can always follow the steps above to add more devices.
How to connect my LaView camera to Alexa
Please follow this instruction to set up the Alexa integration. Currently, all LaView cameras can be connected to Alexa.
1. Open LaView app and change an appropriate name for your devices which will be used in "LaView" skills;
2. Download Amazon "Alexa" app;
3. Configure Echo with "Alexa" app;
4. Search "LaView" skill from the "Alexa" app skills category; Ensure you are using the correct Alexa skill to set up LaView camera with Amazon Alexa Devices. Please search 'LaView' in Amazon Skill store or click this link. (Please do not use 'LaView ONE' skill as it is not compatible).
5. Click Enable skill of "LaView", and you'll be navigated to LaView login page;
6. Input your LaView account username and password, you'll be redirect to the success page;
7. Now all setup is finished. You can enjoy the voice control on your home devices like these:“Alexa, Show me the camera".
How to set the camera to record videos.
1.Cloud Storage: There are event recording or continuous recording plans. Open LaView app, click the bottom right button ‘Me’, click the ‘Cloud Pro+’, and you can choose the plan that meet your need according to your camera amount and recording mode.
2.SD card record: if you insert an 32-128 GB SD card into the camera, you can enter live view, click the top right corner button, choose ‘Storage Settings’, click Recording Mode, choose No-stop record or Event recording.