Welcome to LaView Technical Support
What's in the box
How to connect M1 base station by wired mode
How to connect N20 cameras to M1 base station
How to install N20 Camera
How do I sign up app account
Introduction of M1 Base Station Setting Menu
Introduction of N20 APP Configuration
Introduction of N20 Camera Setting Menu
How to connect M1 base station by AP mode
How to connect M1 base station by auto-scan mode
How to purchase add-on cameras
How do i contact support team
1. N20 Camera Installation
This article shows you how to install the LaView N20 camera step by step..
2. N20 APP Configuration
This article shows you how to config the LaView N20 camera step by step..
3. N20 Setup Tutorial
This article shows you how to setup the LaView N20 camera step by step..
Please download the LaView App from the App Store or Scan the QR Code below:
4.How to download LaView app?
Download the most updated LaView App from Google Play or App Store, you may scan the QR code as attached to download it.
How to install the N20?
1.Use a pencil to position the mounting holes. Make sure correct side faces up. Drill in the screws in along with the mounting bracket2.Attach the camera onto the mounting bracket3.Reposition the camera if it’s not in the right angle4.Use the Hex Key to lock the camera5.To uninstall the camera, push up the camera to remove the base from the mounting bracket
Should I install it indoor or outdoor?
N20 security camera is an outdoor camera and it is waterproof, snowproof, and IP66 rated, so you can install it in both outdoor and indoor.
Does the N20 and M1 base station support 5G wifi?
All LaView cameras only support 2.4G wifi as of now. If your router is dual-band, separate the wifi SSID into two and use your phone to connect to the 2.4G wifi before setup.
How to reset the battery camera N20?
When the camera is powered on(hold the rubber button for 2 seconds to power on), the reset button is at the bottom of the camera, and there is a rubber lid, but you do not need to open it, just press and hold the rubber button for 10 seconds until you hear two beeping sound. And when you see light is blinkng slowly, it menas reset is successful and camera is ready to be setup.
How to reset the base station M1?
Check the back of the M1, press and hold the ‘SYNC’ button for 6 seconds.
Which app should I use to set up the Base station M1 and camera N20?
It is Laview. You can find it on Google Play or the App Store, or simply scan the installtion code on the user manual.
How many ways to set up the M1 Base station?
There are Wired Mode, AP Mode and Auto-Scan mode that you could use to set it up.Wired Mode:1.Open the LaView app, click the ‘Add’ icon on the top right, choose M1 Base Station.2.Connect M1 to power outlet with included power adapter.3.The indicator will turn solid red and last for 1 min, wait until the LED light turns blinking red. 4.Connect M1 to the router via Ethertnet cable, the indicator will light up once they are connected. Connect your phone to the same wifi that M1 is connected to. (Make sure M1 and phone connect to a 2.4G wifi because LaView products are incompatiblw with 5G wifi)5.If the indicator of the M1 does not turn red, press and hold the SYNC button for 6 seconds to reset it, then the light will turn from purple to blinking red.6.Click ‘Next’ if the light is blinking red, then wait for the app to scan your local network for available devices. When connection is successful, the light will be solid blue.AP Mode: 1.Use your phone connects to a 2.4G wifi2.Open the LaView app, click the ‘Add’ icon on the top right, choose M1 Base Station.3.Click the top right corner button and switch it from Wired Mode to AP Mode4.Connect M1 to power outlet with included power adapter.5.The indicator will turn solid red and last for 1 min, wait until the LED light turns blinking red. If not, press and hold the SYNC button for 6 seconds to reset it, then the light will turn from purple to blinking red.6.Click ‘Next’ if you see the blinking red light7.Check if the app shows the correct 2.4G wifi and the correct wifi password, if yes, click ‘Next’8.Click ‘Go to Connect’, find the wifi named ‘SmartLife-XXXX’ and click it, then go back to the app9.App will show Adding device and at this time, LED light will start blink purple and then turn to solid blue, which means connection succeed.Auto-Scan Mode:1.Use your phone connects to a 2.4G wifi2.Connect M1 to power outlet with included power adapter.3.The indicator will turn solid red and last for 1 min, wait until the LED light turns blinking red. If not, press and hold the SYNC button for 6 seconds to reset it, then the light will turn from purple to blinking red.4.Open the LaView app, click the ‘Add’ icon on the top right, click the ‘Auto Scan’ button, 5.On the pop out page, select a 2.4G wifi and enable Bluetooth6.Wait for the scanning.Q: How to set up N20 on my phone?1.Hold and press the power button for 5 seconds until you hear a beep to powered on. Fully charge it for 3-5 hours before first setup.2.Ensure the LED status of N20 camera is SLOW blinking red. If not. Press and hold the power button for 10 seconds until you hear 2 beeps.3.Enter M1 base station page, tap ‘+ Add Camera’ to add N20 camera. 4.If light is blinking red, click ‘Next’ on the app5.Use the camera to scan the QR code. Click ‘I Heard a Prompts’ if you hear a beep sound6.Wait for the camera to be connected. If you hear 2 beep sounds from the M1, it means setup succeed.
Camera is not connecting to the network
If your LaView camera is having issues connecting to your Wi-Fi network or timing out during setup, please first verify that you are using a 2.4GHz network.1.Make sure your router has a 2.4G wifi, use your phone connects to that 2.4G wifi.2.Put camera next to your router to receive good wifi signal. 3.Reset is a must. Hold the reset button of the camera until you hear three prompt sound, then follow app step by step to proceed.Sometimes delete the app, and re-downlaod the newest app version will help, too.
The camera does not scan the QR code.
1.Put the QR code in front of the camera from 8-12 inches away. Move the phone back and forth towards the camera.
2.Ensure the lens of the camera is clean, turn up the phone brightness to help to scan.
3.You can take a screenshot of the QR code, enlarge it on another device and scan.
When the scanning is successful, the camera will have a prompt sound.
The camera is offline randomly.
1.Make sure the camera and your router is within 20 feet to have good wifi signal. If there is a thick wall between them, the distance should be closer. 2.Pay attention to the light status when camera is offline. If the indicator light is off when camera is offline, it is probably that the adapter or cable is defective, you should change another adapter or cable or even socket to try again.3.If the indicator is solid blue, but the camera shows offline in the app, pls switch your phone wifi to another, or use your phone’s mobile data and see if you will view live stream of the camera.4.Unplug the power supply, wait for 1 min, then plug it back in, wait for 1 min and see if camera will be online automatically.If the above tips do not help, pls move camera closer to your router, hold the reset button of the camera and set it up all over again to see how long it can stay online. Meanwhile, tell us the device ID of the camera, and we will see if there is a newer firmware for the camera to upgrade.
How to update WiFi information / password
To change the Wi-Fi network your LaView camera is connected to, you must log into the account, long press the camera on the camera lists, click the bottom ‘remove device’ button, and select ‘Confirm’.
Once the camera is removed from the account, the status light on the camera should go back to red, then blink red. If this is the case, use your phone connects to the new 2.4G wifi, follow the normal setup guide as if the camera was new.
If the camera does not automatically initialize, use a paper clip to hold down the reset button on the camera until you hear the noise prompt. Then proceed to setup the camera using new Wi-Fi information.
The Live Stream is glitchy / not smooth
1.If you have a slow connection, changing your live stream image resolution can help. Check the bottom left, change the resolution by tapping it and a box will pop up.
Try to change to SD as this consumes less bandwidth and allows a stable connection.
2.If you have multiple cameras with slow Live Steam, start the live stream of the camera and check the percentage at the top right-hand corner of the view. If this is low, try moving the camera closer to the Wi-Fi router.
3.If other devices on the network are having trouble too, try rebooting your router to see if the connections clear up.
4.Check the speed of your mobile device by going to www.speedtest.net and performing the test. A 7Mb/s download is required for HD streams and 4Mb/s is for SD.
Can't connect to the Live Stream
If you are having issues connecting to your live stream, please try some of the basic trouble shooting steps bellow:
1.Disconnect your smartphone or tablet from your Wi-Fi network and reconnect it.
2.You can try connecting to a different network or switching to Mobile Data (4G/LTE).
3.Unplug the camera's USB cord, wait 5 seconds, and plug it back in. If you still get the error, you can try to deactivate any firewall settings on your device or network.
4.Slow internet speeds can also cause these errors: Try restarting your router.
5.If these all fail, attempt a factory reset of the camera and set it up allover again
What should I do if the app freezes?
1.Close the LaView app completely, re-open it and check2.Switch your phone network from Wifi to its mobile data and check3.Make sure the indicatior light is solid blue which means camera network is stable
How to install a Micro SD card?
1. Locate the micro SD card slot, it is at the back of the M1.
2. Make sure the SD card is 6-128GB, Class 10 rated. Formatted it to FAT32 on your computer.
3. Insert a micro SD card into the slot.
What kind of SD card is compatible with N20?
A micro SD card that is 16-128GB, Class 10 rated and above work.
We recommend the LaView Purple Surveillance Grade Micro SD card.
Why my SD card can’t be recognized by the M1?
1.Make sure the capacity of your SD card is within 16-128GB
2.Format it to FAT32 before inserting it into the camera SD card slot.
3.Insert the SD card correctly and refresh the app page
I can’t format the SD card on my app.
1.Please make sure your SD card is 6-128GB2.Take it out and format it to ‘FAT32’ on your computer3.If you are not able to format it on your computer, please delete your app, go to app store or google play and update the app to the newest, then enter click M1, click the top right edit button-Storage Settings and format it again4.Take out the SD card, re-insert it into the camera and try again.5.If this still does not help, pls reach our support team with your camers Device ID at: info@laviewuse.com
Where can I find the SD card videos?
Open the live view, find the ‘Playback’ button, click it and you will see the videos that saved to your SD card.
The blue indicator light of the M1 affects my sleep, can I turn it off?
Yes, click M1, click the top right corner edit button, Disable the ‘Status Indicator’ will be okay. Then the M1 can keep functioning without the indicator light.
The camera keeps screaming when there is a slight movement, how to turn it off?
Enter the live view of the M1, click the ‘Settings’, click ‘Basic Function Settings’-Disable the ‘Tamper Alarm’ will be okay.
The recording video is too short, can I adjust it?
Enter the live view of the camera, choose ‘Settings’, click ‘Basic Function Settings’, click ‘Max Recording Time’ and choose the one you need.
How does the audio work?
When the camera is online, enter live view, make sure that speaker on the left corner of the live view is enable, click the ‘Speak’ icon, and you can talk, people in front of the camera can hear you.
Audio quality is poor
1.Power cycle the camera by unplugging it for 1 minute.
2.If an SD card is installed, power down the camera and remove the SD card. Try using the audio without the SD card.
3.Check to see if the camera has anything blocking the speaker holes on the camera. These are used for the microphone as well, so anything blocking it will reduce sound quality.
4.Try resetting the camera completely. Remove the device from your LaView account before resetting the camera.
5.Lastly, try removing the app off your mobile device and re-installing it.
It seems that the image quality is not clear enough
If your LaView Wi-Fi camera’s view is blurry, grainy, or isn’t showing how it’s expected to look, please follow these steps to help fix the issues.
1.Enter the live feed of the camera and go to the settings option at the top right.
2.Click on the IR Night vision option.
3.Toggle the option from Auto to On, then Off. Turn it back on, then back off and finally back to auto.
4.If the camera view is blurry, try cleaning the lens with a microfiber cloth and glass cleaner if necessary.
5.Ensure the camera is on HD mode to have Full HD resolution.
If the view gets sunspots, or discolored images, please take a screenshot and send it to our Support Team via LaView app-Me-live chat.
How do these three night vision modes work?
Enter live view, click the top right corner button, find IR Night Vision. Click it and you will see there are Auto, Off and On.
Auto means when the light around the camera is dim, the image color will switch to black and white, and when the light around the camera is bright, the image color will automatically switch to its actual color.
If you set the camera On, the image color will be black and white.
If you set the camera Off, the image color will stay colorful during daytime but when light around camera is dim, you can’t see clear image from the app.
Night Vision is not working properly
If your LaView camera’s night vision isn’t working, please follow these steps:
2.Click on the Night Vision option.
3.Toggle the option from Auto Mode to On Mode then switch it to Off and try. If the camera view is very bright and washed out, try re-positioning the camera. If the camera is behind glass or next to a wall, the IR will bounce off the object and reflect into the lens. This will wash the entire picture out. Try moving the camera away to allow the light to properly reflect back.
Can I receive notification when the battery ran out?
Enter the live view of the camera, click ‘Settings’-Power Management Settings-Set the low battery alarm threshold to what you need.
How can I record videos?
There are 3 ways to record videos on the app.
1. Manually record: click the ‘record’ icon on the live view. But when the phone screen is closed or locked, the recording will stop.
2. SD card record: if you insert an SD card into the M1, you can enter live view, click the top right corner button, choose ‘Storage Settings’, and when there is movement in front of cameras, there will be videos on the SD card.
3. Cloud storage: Each camera can enjoy a 30-day free trial of cloud storage, if your camera subscribes to it, when there is movement, there will be videos recorded to the cloud storage, and you can find videos on Cloud Storage.
Where can I find the device ID of the M1?
Enter live view-click top right corner button-Device information-Device ID-long press for 2 seconds, and you can copy it.
Where can I find the device ID of the N20?
Enter live view-click the right bottom ‘Settings’ button-Device information-Device ID-long press for 2 seconds, and you can copy it.
There are too many notifications when there is movement, how can I turn it off?
You can set the PIR to Low and see if the notifications will be less. If no, you can enter the M1 page, click the right bottom ‘Settings’, find PIR, choose Off
I only want notifications when there is human beings.
Enter the M1 page, click the right bottom ‘Settings’, click ‘Detection Alarm Settings’-enable ‘Human Body Filtering’.
I do not receive any notifications when there is movement.
1.Ensure the PIR function of N20 camera is enabled, if necessary, please set PIR sensitivity to ‘High’ for receiving more motion alerts. Go to camera setting menu-> PIR-> High.
2.Ensure the ‘App Notification’ feature is enabled in LaView APP. Tap ‘Me’ on the bottom right corner of your LaView APP-> Go to ‘Settings’ by tapping the gear icon on the top right corner-> Tap ‘App Notification’ -> Enable Notification
3.Ensure LaView APP is authorized to send notifications to your mobile phone.
N20 not charging.
Make sure you see the red light during charging.
If there is no light, pls use another charging cable and charge it for 3 hours and see if the red light will be on.
N20 not retaining battery.
1.Make sure the camera is fullt charged and it is 100% battery
2.Set the PIR to Low and see if the battery will last longer.
3.If the camera is facing a busy street which triggers movement very often, then it is normal the battery will ran out a bit quicker.
4.Make sure the camera receives good and stable wifi, otherwise, cameras will search for wifi very ofyen which will retain battery, too
I do not want that sound each time there is movement notifications.
I forget my account password, how can I log in?
Click ‘Forgot Password’ on the log-in page, enter your account and click ‘Get a Verification Code’, then go to your email account inbox, find that code and enter it on the app.
How do I change the login password?
Enter the app, click the right bottom corner ‘Me’-click the top right corner settings button-Account and Security-Change Login Password.
The camera is linked to my ex’s email, how do I change that?
Open app, click ‘Me’, click top right corner button, choose Account and Security, click ‘Email Address’, click ‘Change email’, input the current password and click ‘Next’, and the follow app steps by step will be okay.
How do I subscribe to cloud storage services?
1.Enter live view-click top right corner button-Purchase VAS-Subscribe and choose the plan you need for this exact camera.
2.If you want a package for more cameras, you can click the bottom right corner ‘Me’ button-Featured-Cloud Storage for Cameras-Subscribe and purchase the package you need.
Where can I purchase a cloud storage plan for my three cameras?
You can open app, click the bottom right corner ‘Me’-’Featured’-Cloud Storage for Cameras-Subscribe-Choose the Package you need.
If you have only one camera, you need to enter the live view of the camera, click the top right corner settings button-Purchase VAS-Subscribe-Choose the plan you need.
Can I be informed when the camera is offline so that I can deal with it immediately?
Yes, enter live view-click top right corner button-turn on the Offline Notification.
How can I share the camera with my family?
1.Make sure your family has downloaded the Laview app, registered an account and logged in.
2. Enter live view-click top right corner button-Share Device-Add sharing, and you can share the camera by inputting your family’s Laview account, or just copy the sharing link and send it to them.
How can I keep my camera up to update?
You can enter live view-click top right corner button-find Device Update, and see if there is an available update for the camera. Or you can turn on the Automatic Updates, then when there is an available update, as long as the camera is online, it will be updated automatically.
Firmware failed to upgrade
If you are getting this error when trying to upgrade, it can be due to a few different reasons. Please try these troubleshooting steps:
1.Restart the LaView app by force-closing it and starting it back up.
2.Try to power cycle the camera; be sure no upgrade or loading is in progress. If the feed is responsive, then you are safe to unplug the camera.
3.If you are doing this from a remote connection, your internet speed may not be sufficient. Please try upgrading when you are at the location of the camera.
4.If you are at the location, try rebooting the Wi-Fi network for 2 minutes.
5.Try resetting the camera by inserting a paperclip into the reset hole and holding until the power LED turns red.
How do I contact the support team if I have questions about the camera?
There are 3 methods that you can reach our support team
1. Enter the app, click bottom right corner ‘Me’ button-Live Chat, send us an offline message
2. Enter the app, click bottom right corner ‘Me’ button-User Guide & Tutorials-click the bottom ‘Feedback/Suggestions’ to submit us your question
3. Enter live view-click top right corner button-FAQ & Feedback-Unsolved? Send Feedback to submit your question
Or you can check the manual and there will be contact email address.
How do I rename the camera?
1. Please start the Live View of your camera.
2. Once the video feed loads, tap the edit icon at the top right.
3. Tap on the model number of the camera at the top.
4. Tap on the Device Name.
You can now rename your camera according to location such as bedroom camera, backyard, kitchen, etc.
How to connect my LaView camera to Alexa
Please following this instruction to set up the Alexa integration.
1. Download our "LaView" app and register an account;
2. Configure the device in our “LaView” app and change appropriate name for your devices which will be used in "LaView" skills;
3. Download Amazon "Alexa" app;
4. Configure Echo with "Alexa" app;
5. Search "LaView" skill from the "Alexa" app skills category; Ensure you are using the correct Alexa skill to set up LaView camera with Amazon Alexa Devices. Please search 'LaView' in Amazon Skill store or click this link. (Please do not use 'LaView ONE' skill as it is not compatible)
6. Click Enable skill of "LaView", and you'll be navigated to LaView login page;
7. Input your LaView account username and password, you'll be redirect to the success page;
8. Now all setup is finished.
You can enjoy the voice control on your home devices like these:
“Alexa，Show me the camera XXX"
Why are there gaps on my playback timeline while recording continuously?
As the micro SD card gets used and ages some sectors on the micro SD card tend to go bad. The camera is not capable of detecting and correcting these bad sectors. This is what can cause gaps in the recording.
Formatting the micro SD card to FAT32 can help alleviate these issues and correct the bad sectors.
Why can't I playback the micro SD footage as a shared user?
If the camera was shared with you via account email, you have access to basic functions including playback. If you are getting a black screen or issues, please check to see if you are having connection issues or a slow speed.
If you were added to the “Home” as a house member, the Homeowner may not have given you the proper permissions to view playback video. Have the homeowner go to their Home Management Settings by starting the app and tapping the “Me” option at the bottom. From here they must remove you add re-add you using higher member permissions.
Can I use the LaView wifi cams with my desktop computer?
Unfortunately, LaView does not have a desktop app for these Wi-Fi cameras at the moment.
But you can still watch the camera on web browsers.
1.Login our website ‘https://ipc-us.ismartlife.me’ with your web browser (Google Chrome is recommended)
2.Go to the homepage of the app on your mobile, find ‘Me’, click the ‘Scan’ icon.
3.Then scan the code on the web page with the app
4.Select ‘Confirm login’ to access the live-view of your camera
How many devices can be added to the M1?
You can add at most 4 devices to one M1 base station.
Can I add another LaView devices to the M1 base station?
You can add battery camera N20 and door bell camera DB7 to our M1 base station. One base stationcan add four devices at most.
Online time: 08:00-22:00
Will be replied in 24 hours
info@laviewusa.com
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