Welcome to LaView Technical Support
What's in the box-DB7 Camera
How to install DB7 Camera
How to connect M2 base station by AP mode
How to connect DB7 cameras to M2 base station
How do I sign up LaView app account for DB7
Introduction of M2 Base Station & DB7 Setting Menu
How to uninstall DB7 Camera
How do i contact support team
Any quick access to switch doorbell base stations
1. How to connect DB7 cameras to M2 base station
This article shows you how to connect DB7 cameras to M2 base station.
2. How to connect M2 base station by AP mode
This article shows you how to connect DB7 cameras to M2 base station by AP mode.
3. How to install the DB7 Camera
This article shows you how to install the DB7 Camera.
4. What's in the box-DB7 Camera
This article shows you what's in the box-DB7 Camera.
1. How do I sign up LaView app account for DB7
This article shows you how do I sign up LaView app account for DB7.
2. Introduction of M2 Base Station & DB7 Setting Menu
This article shows you introduction of M2 Base Station & DB7 Setting Menu.
3. Any quick access to switch doorbell base stations
This article shows you any quick access to switch doorbell base stations.
4. How do I contact support team
This article shows you how to contact support team.
Please download the LaView App from the App Store or Scan the QR Code below:
5. How to uninstall the DB7 camera
This article shows you how to uninstall the DB7 camera.
6. How to download LaView app?
Download the most updated LaView App from Google Play or App Store, you may scan the QR code as attached to download it.
How to install the DB7?
1.Take out the mounting bracket from the accessories. make sure the bracket is facing upwards, then mount the bracket on the wall with the provided wall plugs and mounting screws.2.Snap the doorbell camera on to the mounting bracket
How to uninstall the DB7 when I need to charge it?
1.When you need to uninstall the camera for charging, pls use the bracket-eject tool or a paper clip
2.Insert the toll into the hole at the bottom of the mounting bracket, firmly push it in towards the camera until the bracket pops open
3.To avoid anti-break alalrm during the installation, press the power button for 5 times to turn off the camera temporately. Or disable the ‘Tamper Alarm’ in camera setting menu before you uninstall it
4.Hold down the power button for 2 seconds to bring the came back
How to install the M2 Base Station?
You do not need any screws to install the M2, just plug it into your socket after it is setup will be okay.
Does this come with all the tools that I need to install?
Yes, LaView DB7 doorbell camera system provides one DB7 camera and one M2 Base Station. It comes with all the tools that you need to install, charge or uninstall, no need to buy extra accessories to use them.
Does the DB7 support 5G wifi?
All LaView cameras only support 2.4G wifi as of now. If your router is dual-band, separate the wifi SSID into two and use your phone to connect to the 2.4G wifi before setup.
Where is the power button and charging port of the camera?
There is a rubber lid at the back of the camera. Open it and you will see the power button and the charging port.
Pls make sure the rubber lid is sealed after charging for weather proof function.
How to reset the M2 Base Station?
The reset button is at the top of the M2. Hold down the reset button for 6 seconds.
How to setup the M2 Base Station?
1.Plug the M2 into the wall outlet to power it on. Make sure the antennas are facing up to enhance the network connection2.Open Laview app, register and log in, tap the ‘Add’ icon and choose ‘M2 Base Station’3.Wait for 1 min until the solid red light turns to blinking red. If the indicator light does not blink red, press and hold the reset button for 6 seconds to reset it, then the LED indicator will turn from purple to blinking red4.Tap ‘Next’ if the light is blinking red5.Select a 2.4 G wifi and network and input the password, then tap ‘Next’6.Click ‘Go to Connect’ and choose the hotspot named ‘SmartLife-XXXX’7.Get back to LaView app, and the connection process will begin8.This may take a few minutes and pls keep your router, mobile phone, and the M2 Base Station as close as possible during the process.
Which app should I use to set up the camera DB7?
It is Laview. You can find it on Google Play or the App Store, or simply scan the installtion code on the user manual.
How to connect the DB7 camera to the M2 Base Station?
1.Set up the camera to the M2 Base Station first before you install it.2.Each of the camera was paired with Base Station in the same box by default, you will notice that the camera is on the device list of the Base Station already3.Follow the instruction sticker attached and hold the rubber button for 2 seconds to power on the camera4.Now the camera is online, tap the ‘Play’ icon to preview the doorbell camera
How to add the DB7 camera to the M2?
If the camera is not added to the M2 Base Station, you can follow steps below to connect.1.Go to the live page of the M2, click ‘Add Camera’2.Power on the DB7 and wait for 1 min until its light is blinking red, if not, press and hold the reset button for 10 seconds until you hear two beeps.3.Hold the camera and the phone, let the camera scan the QR code, if you hear a prompt, click ‘I Heard a Prompt’4.Then wait for the connection process complete
Camera is not connecting to the network
If your LaView camera is having issues connecting to your Wi-Fi network or timing out during setup, please first verify that you are using a 2.4GHz network.1.Make sure your router has a 2.4G wifi, use your phone connects to that 2.4G wifi.2.Put camera next to your router to receive good wifi signal. 3.Reset is a must. Hold the reset button of the camera until you hear three prompt sound, then follow app step by step to proceed.4.Sometimes delete the app, and re-downlaod the newest app version will help, too.
The camera does not scan the QR code.
1.Put the QR code in front of the camera from 8-12 inches away. Move the phone back and forth towards the camera.
2.Ensure the lens of the camera is clean, turn up the phone brightness to help to scan.
3.You can take a screenshot of the QR code, enlarge it on another device and scan.
When the scanning is successful, the camera will have a prompt sound.
The camera is offline randomly.
1.Make sure the camera and your router is within 20 feet to have good wifi signal. If there is a thick wall between them, the distance should be closer. 2.Pay attention to the light status when camera is offline. If the indicator light is off when camera is offline, it is probably that the adapter or cable is defective, you should change another adapter or cable or even socket to try again.3.If the indicator is solid blue, but the camera shows offline in the app, pls switch your phone wifi to another, or use your phone’s mobile data and see if you will view live stream of the camera.4.Unplug the power supply, wait for 1 min, then plug it back in, wait for 1 min and see if camera will be online automatically.5.You can also restart your router and wait for it comes online, then set up camera all over again.6.If the above tips do not help, pls move camera closer to your router, hold the reset button of the camera and set it up all over again to see how long it can stay online. Meanwhile, tell us the device ID of the camera, and we will see if there is a newer firmware for the camera to upgrade.
How to update WiFi information / password
To change the Wi-Fi network your LaView camera is connected to, you must log into the account, long press the camera on the camera lists, click the bottom ‘remove device’ button, and select ‘Confirm’.
Once the camera is removed from the account, the status light on the camera should go back to red, then blink red. If this is the case, use your phone connects to the new 2.4G wifi, follow the normal setup guide as if the camera was new.
If the camera does not automatically initialize, use a paper clip to hold down the reset button on the camera until you hear the noise prompt. Then proceed to setup the camera using new Wi-Fi information.
The Live Stream is glitchy / not smooth
1.If you have a slow connection, changing your live stream image resolution can help. Check the bottom left, change the resolution by tapping it and a box will pop up.
Try to change to SD as this consumes less bandwidth and allows a stable connection.
2.If you have multiple cameras with slow Live Steam, start the live stream of the camera and check the percentage at the top right-hand corner of the view. If this is low, try moving the camera closer to the Wi-Fi router.
3.If other devices on the network are having trouble too, try rebooting your router to see if the connections clear up.
4.Check the speed of your mobile device by going to www.speedtest.net and performing the test. A 7Mb/s download is required for HD streams and 4Mb/s is for SD.
Can't connect to the Live Stream
If you are having issues connecting to your live stream, please try some of the basic trouble shooting steps bellow:
1.Disconnect your smartphone or tablet from your Wi-Fi network and reconnect it.
2.You can try connecting to a different network or switching to Mobile Data (4G/LTE).
3.Unplug the camera's USB cord, wait 5 seconds, and plug it back in. If you still get the error, you can try to deactivate any firewall settings on your device or network.
4.Slow internet speeds can also cause these errors: Try restarting your router.
5.If these all fail, attempt a factory reset of the camera and set it up allover again
What should I do if the app freezes?
1.Close the LaView app completely, re-open it and check2.Switch your phone network from Wifi to its mobile data and check3.Make sure the indicatior light is solid blue which means camera network is stable
How long can the doorbell camera be used after fully charged?
The battery life of the camera is up to 160 days.
What is the function of the M2?
The M2 Base Station stores all your recordings from DB7 camera if you install an SD card into it.
And it also acts as a bridge between the camera and your router to double the wifi range, to increase camera connection speed by 120%.
Moreover, M2 Base Station is actually a ring chime and will produce a ding-dong sound when someone presses the doorbell.
Where is the SD card slot of the camera?
The SD card slot is at the side of the M2, not on the camera DB7.
1. Locate the micro SD card slot, it is at the side of the M2.
2. Make sure the SD card is 6-128GB, Class 10 rated. Formatted it to FAT32 on your computer.
3. Insert a micro SD card into the slot.
The SD card will save footage from all cameras that connected to the Base Station
What kind of SD card is compatible with DB7?
A micro SD card that is 16-128GB, Class 10 rated and above work.
We recommend the LaView Purple Surveillance Grade Micro SD card.
Why my SD card can’t be recognized by the M2?
1.Make sure the capacity of your SD card is within 16-128GB
2.Format it to FAT32 before inserting it into the camera SD card slot.
3.Insert the SD card correctly and refresh the app page
I can’t format the SD card on my app.
1.Please make sure your SD card is 6-128GB2.Take it out and format it to ‘FAT32’ on your computer3.If you are not able to format it on your computer, please delete your app, go to App Store or Google Play and update the app to the newest, then enter click M2, click the top right edit button-Storage Settings and format it again4.Take out the SD card, re-insert it into the camera and try again.5.If this still does not help, pls reach our support team with your M2’s Device ID at: email@example.com
Where can I find the SD card videos?
Open the live view, tap the top right corner button, click the ‘Playback’ button, and you will see the videos that saved to your SD card.
The blue indicator light of the M2 affects my sleep, can I turn it off?
Yes, click M2, click the top right corner edit button, Disable the ‘Status Indicator’ will be okay. Then the M2 can keep functioning without the indicator light.
How to turn off the ‘Tamper Alarm’?
Enter the live view of the M2, click the ‘Settings’ of the DB7, click ‘Basic Function Settings’-Disable the ‘Tamper Alarm’ will be okay.
How does the audio work?
When the camera is online, enter live view, make sure that speaker on the left corner of the live view is enable, click the ‘Speak’ icon, and you can talk, people in front of the camera can hear you.
Audio quality is poor
1.Power cycle the camera by unplugging it for 1 minute.
2.If an SD card is installed, power down the M2 and remove the SD card. Try using the audio without the SD card.
3.Check to see if the camera has anything blocking the speaker holes on the camera. These are used for the microphone as well, so anything blocking it will reduce sound quality.
4.Try resetting the camera completely. Remove the device from your LaView account before resetting the camera.
5.Lastly, try removing the app off your mobile device and re-installing it.
It seems that the image quality is not clear enough
If your LaView Wi-Fi camera’s view is blurry, grainy, or isn’t showing how it’s expected to look, please follow these steps to help fix the issues.
1.Enter the live feed of the camera and go to the settings option.
2.Click on the IR Night vision option.
3.Toggle the option from Auto to On, then Off. Turn it back on, then back off and finally back to auto.
4.If the camera view is blurry, try cleaning the lens with a microfiber cloth and glass cleaner if necessary.
5.Ensure the camera is on HD mode to have Full HD resolution.
If the view gets sunspots, or discolored images, please take a screenshot and send it to our Support Team via LaView app-Me-live chat.
How do these three night vision modes work?
Enter live view, click the top right corner button and choose ‘Settings’, find IR Night Vision. Click it and you will see there are Auto, Off and On.
Auto means when the light around the camera is dim, the image color will switch to black and white, and when the light around the camera is bright, the image color will automatically switch to its actual color.
If you set the camera On, the image color will be black and white.
If you set the camera Off, the image color will stay colorful during daytime but when light around camera is dim, you can’t see clear image from the app.
Night Vision is not working properly
If your LaView camera’s night vision isn’t working, please follow these steps:
1.Enter the live feed of the camera and go to the settings option at the top right.
2.Click on the Night Vision option.
3.Toggle the option from Auto to Off then switch it to another and try. If the camera view is very bright and washed out, try re-positioning the camera. If the camera is behind glass or next to a wall, the IR will bounce off the object and reflect into the lens. This will wash the entire picture out. Try moving the camera away to allow the light to properly reflect back.
Can I receive notification when the battery ran out?
Enter the live view of the camera, click ‘Settings’-Power Management Settings-Set the low battery alarm threshold to what you need.
There are 3 ways to record videos on the app.
1. Manually record: click the ‘record’ icon on the live view. But when the phone screen is closed or locked, the recording will stop.
2. SD card record: if you insert an SD card into the M2, you can enter live view, click the top right corner button, choose ‘Storage Settings’, and when there is movement in front of cameras, there will be videos on the SD card and you can check them on the APP ‘Playback’
3. Cloud storage: Each camera can enjoy a 30-day free trial of cloud storage, if your camera subscribes to it, when there is movement, there will be videos recorded to the cloud storage, and you can find videos on Cloud Storage.
Where can I find the device ID of the M2?
Enter live view-click top right corner button-Device information-Device ID-long press for 2 seconds, and you can copy it.
Where can I find the device ID of the DB7?
Enter live view-click the right bottom ‘Settings’ button-Device information-Device ID-long press for 2 seconds, and you can copy it.
There are too many notifications when there is movement, how can I turn it off?
You can set the PIR to Low and see if the notifications will be less. If no, you can enter the M2 page, click the right bottom ‘Settings’, find PIR, choose Off
I only want notifications when there is human beings.
Enter the M2 page, click the right bottom ‘Settings’, click ‘Detection Alarm Settings’-enable ‘Human Body Filtering’.
I do not receive any notifications when there is movement.
1.Ensure the PIR function of DB7 camera is enabled, if necessary, please set PIR sensitivity to ‘High’ for receiving more motion alerts. Go to camera setting menu-> PIR-> High.
2.Ensure the ‘App Notification’ feature is enabled in LaView APP. Tap ‘Me’ on the bottom right corner of your LaView APP-> Go to ‘Settings’ by tapping the gear icon on the top right corner-> Tap ‘App Notification’ -> Enable Notification
3.Ensure LaView APP is authorized to send notifications to your mobile phone.
DB7 not charging.
Make sure you see the red light during charging.
If there is no light, pls use another charging cable and charge it for 3 hours and see if the red light will be on.
Fully charge it for 6 hours and see if you can power it on.
DB7 not retaining battery.
1.Make sure the camera is fully charged and it is 100% battery
2.Set the PIR to Low and see if the battery will last longer.
3.If the camera is facing a busy street which triggers movement very often, then it is normal the battery will run out a bit quicker.
4.Make sure the camera receives a good and stable wifi signal, otherwise, cameras will search for wifi very ofyen which will retain battery, too
I do not want that sound each time there is movement notifications.
You can open app, click the bottom right corner ‘Me’-cilck the top right corner settings button-diaable the ‘Sound’.
I forget my account password, how can I log in?
Click ‘Forgot Password’ on the log-in page, enter your account and click ‘Get a Verification Code’, then go to your email account inbox, find that code and enter it on the app.
How do I change the login password?
Enter the app, click the right bottom corner ‘Me’-click the top right corner settings button-Account and Security-Change Login Password.
The camera is linked to my ex’s email, how do I change that?
Open app, click ‘Me’, click top right corner button, choose Account and Security, click ‘Email Address’, click ‘Change email’, input the current password and click ‘Next’, and the follow app steps by step will be okay.
How do I subscribe to cloud storage services?
1.Enter live view of the exact camera-click top right corner button-Purchase VAS-Subscribe and choose the plan you need for this exact camera.
2.If you want a package for more cameras, you can click the bottom right corner ‘Me’ button-Featured-Cloud Storage for Cameras-Subscribe and purchase the package you need.
Where can I purchase a cloud storage plan for my three cameras?
You can open app, click the bottom right corner ‘Me’-’Featured’-Cloud Storage for Cameras-Subscribe-Choose the Package you need.
If you have only one camera, you need to enter the live view of the camera, click the top right corner settings button-Purchase VAS-Subscribe-Choose the plan you need.
Can I be informed when the camera is offline so that I can deal with it immediately?
Yes, enter live view-click top right corner button-turn on the Offline Notification.
How can I share the camera with my family?
1.Make sure your family has downloaded the Laview app, registered an account and logged in.
2. Enter live view-click top right corner button-Share Device-Add sharing, and you can share the camera by inputting your family’s Laview account, or just copy the sharing link and send it to them.
How can I keep my camera and M2 up to update?
You can enter live view-click top right corner button-find Device Update, and see if there is an available update for the camera. Or you can turn on the Automatic Updates, then when there is an available update, as long as the camera is online, it will be updated automatically.
Firmware failed to upgrade
If you are getting this error when trying to upgrade, it can be due to a few different reasons. Please try these troubleshooting steps:
1.Restart the LaView app by force-closing it and starting it back up.
2.Try to power cycle the camera; be sure no upgrade or loading is in progress. If the feed is responsive, then you are safe to unplug the camera.
3.If you are doing this from a remote connection, your internet speed may not be sufficient. Please try upgrading when you are at the location of the camera.
4.If you are at the location, try rebooting the Wi-Fi network for 2 minutes.
5.Try resetting the camera by inserting a paperclip into the reset hole and holding until the power LED turns red.
How do I contact the support team if I have questions about the camera?
There are 3 methods that you can reach our support team
1. Enter the app, click bottom right corner ‘Me’ button-Live Chat, send us an offline message
2. Enter the app, click bottom right corner ‘Me’ button-User Guide & Tutorials-click the bottom ‘Feedback/Suggestions’ to submit us your question
3. Enter live view-click top right corner button-FAQ & Feedback-Unsolved? Send Feedback to submit your question
Or you can check the manual and there will be contact email address.
How do I rename the camera?
1. Please start the Live View of your camera.
2. Once the video feed loads, tap the edit icon at the top right and choose settings
3. Tap on the model number of the camera at the top.
4. Tap on the Device Name.
You can now rename your camera according to location such as bedroom camera, backyard, kitchen, etc.
How to connect my LaView camera to Alexa
Please following this instruction to set up the Alexa integration.
1. Download our "LaView" app and register an account;
2. Configure the device in our “LaView” app and change appropriate name for your devices which will be used in "LaView" skills;
3. Download Amazon "Alexa" app;
4. Configure Echo with "Alexa" app;
5. Search "LaView" skill from the "Alexa" app skills category; Ensure you are using the correct Alexa skill to set up LaView camera with Amazon Alexa Devices. Please search 'LaView' in Amazon Skill store or click this link. (Please do not use 'LaView ONE' skill as it is not compatible)
6. Click Enable skill of "LaView", and you'll be navigated to LaView login page;
7. Input your LaView account username and password, you'll be redirect to the success page;
8. Now all setup is finished.
You can enjoy the voice control on your home devices like these:
“Alexa，Show me the camera XXX"
Why are there gaps on my playback timeline while recording continuously?
As the micro SD card gets used and ages some sectors on the micro SD card tend to go bad. The camera is not capable of detecting and correcting these bad sectors. This is what can cause gaps in the recording.
Formatting the micro SD card to FAT32 can help alleviate these issues and correct the bad sectors.
Why can't I playback the micro SD footage as a shared user?
If the camera was shared with you via account email, you have access to basic functions including playback. If you are getting a black screen or issues, please check to see if you are having connection issues or a slow speed.
If you were added to the “Home” as a house member, the Homeowner may not have given you the proper permissions to view playback video. Have the homeowner go to their Home Management Settings by starting the app and tapping the “Me” option at the bottom. From here they must remove you add re-add you using higher member permissions.
How many devices can be added to the M2?
You can add at most 4 devices to one M2 Base Station.
Can I add another LaView devices to the M2 Base Station?
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