Welcome to LaView Technical Support
How to install LaView B5 Camera
How to connect LaView B5 to Wi-Fi
How to turn image up side down
How to turn off LED indicator
How to turn on offline notification
How to reset the camera?
B5 does not scan the QR code
How to Install microSD card on LaView B5 Camera
How to remove mounting bracket of the B5 camera
1. How to connect LaView B5 to Wi-Fi
This article shows you how to connect the LaView B5 indoor and outdoor security camera to LaView App step by step.
Step 1, Download and install the LeView App, complete the registration process.
Step 2, Make sure your phone is connected to 2.4GHz WiFi network.
Step 3, Click the '+' icon to add the camera, select video surveillance, then smart camera.
Step 4, Power on the camera by connecting the USB cable.
Step 5, Wait 1 minute until the LED indicator flashes slowly.
If the indicator is not in the right status, press and hold the reset button for 5 sec o reset the camera.
Step 6, Enter the 2.4GHz WiFi password to generate a QR code that contains your WiFi information. Make sure your WiFi is 2.4GHz.
Step 7, Use the camera to scan the QR code on the phone from 8-12 inches away.
When camera reads the QR code, it will send out a voice prompt (a beep).
If the camera keeps failing to read the QR code, move the phone slightly back and forth towards the camera. Also, ensure the lens of the camera is clean and QR code on the phone is complete.
Step 8, Press 'I heard a beep' when the camera beeps, and the camera will start pairing. When connecting, make sure your router, mobile phone, and camera are placed as closely as possible.
Step 9, Wait until the camera is connected online and registered to your account.
Now you can start using the camera!
2. How to install LaView B5 Camera
This article will go over how to set up the LaView B5 indoor & outdoor security camera.
1. Installing onto a wall
1. Use a pencil to draw screw holes using the metal mounting plate, then drill holes on the wall.
2. Pass a screw through the plastic mounting bracket and the metal plate. Ensure the bracket and plate are in the right direction as shown.
3. Mount the 3 screws to the wall but don't fully tighten them yet. Leave a small gap between the metal plate and the wall.
4. Pass the power cable through the metal plate. Move around the cable to keep proper distance between camera and the metal plate. Tighten all screws.
5. Snap the magnetic mount onto the mounting bracket, and screw it clockwise to seal.
6. And finally attach the camera to the magnetic mount.
If the camera is located in high wind environment, we recommend using the included 3M tape to increase friction between the camera and the magnetic mount. So that camera's viewing angle will not flicker due to high wind or an accidental bump.
If it is hard to stabilize the camera due to traction from the cable, turn the magnetic mount counter-clockwise and reverse all previous steps, then adjust the cable length between the camera and the metal plate.
2. Installing on Ceiling or Table
1. Similar to installing on the wall, mount the brackets to the ceiling, and then attach the camera to the base.
2. If the image is up-side-down, toggle the 'Flip Screen' switch in App menu.
3. To install the camera on a table, simply place it on the table along with the magnetic mount and mounting bracket.
3. Installing without Screws
In the case that mounting with screws is not allowed, you can mount the bracket with the round 3M tape. Although it is not recommended to use this method when camera is placed outdoor as rain and dust may reduce the adhesiveness of the 3M tape over time.
3. FAQ of the LaView B5 Wi-Fi camera
To optimize your user experience with LaView B5 Wi-Fi camera, we summarize the most frequently asked questions, get answers to
1.How to install a microSD card?
2.How to reset the camera?
3.How to uninstall the mounting brackets?
4.What can I do if camera does not scan QR code?
Please download the LaView App from the App Store or Scan the QR Code below:
4.How to download LaView app?
Download the most updated LaView App from Google Play or App Store, you may scan the QR code as attached to download it.
How many ways to install the B5?
B5 can be installed on the ceiling, wall, or anywhere you want. Or you can simply put it on the table.
How to install the camera without screws?
1.Mount the bracket with the round 3M tape
2. press the bracket to ensure the firmness
3.peel off the plastic film and attach the camera to it
It is not recommended to use this method when the camera is installed outdoors as rain and dust may reduce the adhesiveness of the 3M tape overtime.
How do I install the camera onto a wall?
1.Use a pencil to draw screw holes using the metal mounting plate, then drill holes on the wall.
2.Pass a screw through the plastic mounting bracket and the metal plate. Ensure the bracket and the plate are in the right direction
3.Mount the 3 screws to the wall but don’t fully tighten them yet. Leave a small gap between the metal plate and the wall.
4.Pass the power cable through the metal plate, move around the cable to keep a proper distance between the camera and the metal plate.
5.Tighten all screws, snap the magnetic mount onto the mounting bracket and screw it clockwise to seal
6.Attach the camera to the magnetic mount.
How can I install it on the ceiling?
1.Mount the brackets to the ceiling
2.Attach the camera to the base
How to uninstall the mounting brackets?
Turn the magnetic mount counter-clockwise and take off all the screws
Should I install it indoor or outdoor?
B5 security camera is both an indoor camera and an outdoor camera because it is waterproof, you can install it outside, too.
Does the B5 support 5G wifi?
All LaView cameras only support 2.4G wifi as of now. If your router is dual-band, separate the wifi SSID into two and use your phone to connect to the 2.4G wifi before setup.
Remove the rubber cover of the camera and locate the reset button.
Press and hold the reset button for 5 seconds. The camera will beep 3 times if the reset is successful.
Which app should I use to set up B5?
It is Laview. You can find it on Google Play or the APP store.
How to set up B5 on my phone?
1.Download the Laview app to your phone, register an account and log in.
2.Use the provided cable to power on the B5, hold the reset button of it until you hear a prompt sound.
3.Open the app, click at the top right ‘add’ icon, choose ‘Smart Camera’.
4.Click ‘Next’ if the camera indicator light is flashing.
5.Input the password of your 2.4G wifi, check if it is correct, and click ‘Next’.
6.Put the QR code in front of the camera within 6-8 inches, and let it scan.
7.If you hear a voice prompt, which means scanning is successful and you can click ‘I Heard a Prompt’.
8.Wait for the camera to connect to your 2.4G wifi, and the camera indicator light will switch from blue flashing to blue solid which means setup is successful.
The image is up-side-down because the camera is installed on the ceiling, what can I do?
enter camera live view, click at the top right button, tap ‘Basic Function Settings’, toggle the ‘Flip Screen’.
How to install a Micro SD card?
1. Remove the rubber cover of the camera and locate the micro SD card slot.
2. Insert a micro SD card that is 16-128GB, Class 10 rated, and formatted to FAT32.
What kind of SD card is compatible with B5?
A micro SD card that is 16-128GB, Class 10 rated and above work.
We recommend the LaView Purple Surveillance Grade Micro SD card.
Why my SD card can’t be recognized by the camera?
1.make sure the capacity of your SD card is within 16-128GB
2.Format it to FAT32 before inserting it into the camera SD card slot.
3.Insert the SD card correctly and refresh the app page
Is it waterproof?
Yes, B5 camera is equipped with IP65 resistance and it can also be installed outdoors.
How does the two-way audio work?
1.Make sure you have chosen ‘Two-Way Talk’ from live view-top right corner button-Basic Functions Settings-Talk Mode
2.When the camera is online, enter live view, click the ‘phone icon’, and both you and people in front of the camera can talk and hear at the same time.
How do these three night vision modes work?
Enter live view, click the bottom right corner button, and you can see a moon icon which is Night Mode. Click it and you will see there are Smart Mode, Infrared Mode, and Color Night Mode. Smart Mode means when the light around the camera is dim, the image color will switch to black and white, and when the light around the camera is bright, the image color will automatically switch to its actual color. If you set the camera under Infrared Mode, the image color will be black and white. If you set the camera under Color Night Mode, the image color will stay colorful even the camera is around a dark environment.
The camera does not scan the QR code.
Put the QR code in front of the camera from 8-12 inches away. Move the phone back and forth towards the camera. Ensure the lens of the camera is clean, turn up the phone brightness to help to scan. When the scanning is successful, the camera will send out a prompt sound.
How can I record videos?
There are 3 ways to record videos on the app.
1. Manually record: click the ‘record’ icon on the live view. But when the phone screen is closed or locked, the recording will stop.
2. SD card record: if you insert an SD card into the B5, you can enter live view, click the top right corner button, choose ‘Storage Settings’, click Recording Mode, choose Non-stop record or Event recording
3. Each camera can enjoy a 30-day free trial of cloud storage, if your camera subscribes to it, when there is movement, there will be videos recorded to the cloud storage, and you can find videos on Cloud-View Record.
Where can I find the device ID?
Enter live view-click top right corner button-Device information-Device ID-long press for 2 seconds, and you can copy it.
There are moments when I do not want the camera to work, but I don’t want to turn it off completely, what should I do?
The Private Mode can help. Enter live view-click top right corner button-turn on Private Mode. When private mode is enabled, the live view will show ‘Device in sleep mode’. If you want the camera to be working again, just click ‘Turn on the camera’ in the live view will be okay.
There are too many notifications when there is movement, how can I turn it off?
You can enter the app, click the right bottom corner ‘Me’-click the top right corner settings button-App notification-turn it off. This will not affect the motion detection working.
I only need motion detection working from 23:00 to 07:00 each day, how can I do this?
Enter live view-click top right corner button-Detection Alarm Settings-Turn on Motion Detection Alarm-click Schedule-Add the start time of motion detection and add an end time of it.
What should I do if I forget my account password?
Click ‘Forgot Password’ on the log-in page, enter your account and click ‘Get a Verification Code’, then go to your email account inbox, find that code and enter it on the app.
How do I change the login password?
Enter the app, click the right bottom corner ‘Me’-click the top right corner settings button-Account and Security-Change Login Password.
How do I subscribe to cloud storage services?
1.Enter live view-click top right corner button-Purchase VAS-Subscribe and choose the plan you need.
3. If you want a package for more cameras, you can click the bottom right corner ‘Me’ button-Featured-Cloud Storage for Cameras-Subscribe and purchase the package you need.
Can I be informed when the camera is offline so that I can deal with it immediately?
Yes, enter live view-click top right corner button-turn on the Offline Notification.
How can I share the camera with my family?
1.make sure your family has downloaded the Laview app and registered an account and logged in
2. enter live view-click top right corner button-Share Device-Add sharing, and you can share the camera by inputting your family’s Laview account, or just copy the sharing link and send it to them.
How can I update my camera?
You can enter live view-click top right corner button-find Device Update, and see if there is an available update for the camera. Or you can turn on the Automatic Updates, then when there is an available update, as long as the camera is online, it will be updated automatically.
How do I contact the support team if I have questions about the camera?
There are 3 methods that you can reach our support team
1. Enter the app, click bottom right corner ‘Me’ button-Live Chat, send us an offline message
2. Enter the app, click bottom right corner ‘Me’ button-User Guide & Tutorials-click the bottom ‘Feedback/Suggestions’ to submit us your question
3. Enter live view-click top right corner button-FAQ & Feedback-Unsolved? Send Feedback to submit your question
What is the resolution of B5?
B5 is a camera with 2K resolution and 4MP pixel, you can enjoy very clear images during day and night.
B5 Quick Start Guide
B5 User Manual
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